Cancellations and Refunds
Scope
This pre-launch notice explains how cancellation and refund requests will be handled for FriendlyCrm subscriptions purchased through Paddle, our planned merchant of record. The seller, price, billing interval and applicable purchase terms are identified at checkout and in your purchase confirmation.
Recurring subscriptions
A recurring subscription renews at the interval shown at checkout until it is cancelled in accordance with the applicable purchase terms. Cancelling a renewal and requesting a refund are separate actions. The cancellation confirmation or customer portal states when cancellation takes effect and when paid access ends.
How to cancel
Use Paddle’s customer portal through the Manage subscription link in your purchase confirmation to cancel a subscription. You can also contact Paddle Buyer Support at paddle.net for help. Before closing a FriendlyCrm account, check that any recurring subscription has been cancelled.
How to request a refund
For a Paddle purchase, request a refund through paddle.net using your purchase details. Refund eligibility, applicable time limits and any exceptions follow Paddle’s current Buyer Terms and Refund Policy, together with mandatory law. This notice does not promise an unconditional refund or create a separate money-back guarantee.
Your legal rights
Nothing in this notice limits rights that cannot be excluded under applicable law. Contact Paddle Buyer Support for payment or refund questions and FriendlyCrm support for questions about the software. If the purchase provider changes, this notice must be updated before that checkout is offered.